Personal Data Protection 4dnum

1. Information We Collect

During the registration process and ongoing use of the 4dnum platform, we collect several categories of personal information to ensure a secure and well-organised service experience. These categories are as follows:

• Identity Information: Full name, date of birth, identity card number (MyKad) and copies of identity verification documents for account verification purposes.
• Contact Information: Email address, mobile phone number and, where applicable, mailing address.
• Financial Information: E-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow details, bank name and account number for FPX transactions, and cryptocurrency wallet addresses for USDT, BTC and ETH users.
• Platform Activity Data: Betting history, deposit and withdrawal transactions, game preferences, login times, and records of interactions with the customer support team.
• Technical Data: IP address, browser type, device operating system, and session data for security and technical troubleshooting purposes.

2. Purpose of Using Information

Personal information collected by 4dnum is used exclusively for legitimate service operation purposes. We do not use your data for any purpose beyond those stated below:

• Identity verification during account registration and age compliance checks (21 years and above) in line with international licensing requirements.
• Processing deposit transactions, withdrawals and bonus payments using your chosen payment method.
• Delivering 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Account management, including re-verification of identity in the event of suspicious access or withdrawal requests exceeding certain limits.
• Compliance with applicable legal obligations and licensing regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Sending account-related notifications, service terms updates and promotional information, subject to your communication preferences.
• Aggregate and anonymised analysis of platform usage to improve our services.

If we intend to use your information for any other purpose not listed above, we will obtain your consent in advance through the appropriate channel.

3. Sharing Information with Third Parties

4dnum limits the sharing of your personal information with third parties to the following situations only:

• Payment Processors: Legitimate payment service providers such as FPX, e-wallet gateways and cryptocurrency platforms need to receive limited transaction information to process your deposits and withdrawals.
• Technology Service Providers: Technical partners who assist in platform operations, server hosting and security system support, all of whom are bound by strict confidentiality agreements.
• Regulatory and Enforcement Bodies: Where required by law or a valid court order, we will disclose information to the relevant authorities.
• Fraud Prevention: In cases where there is suspicion of fraud, money laundering or other illegal activity, relevant information may be shared with the appropriate enforcement bodies.

In all of the above situations, sharing is limited only to the minimum information required for the relevant purpose. 4dnum does not sell your personal information to any party for marketing purposes.

4. Data Security Measures

4dnum implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or disclosure:

• Data encryption during transmission using the latest SSL/TLS protocols for all communication between your device and our servers.
• Password storage using one-way hashing — none of our staff can read your password in its original form.
• Two-factor authentication (2FA) is available for an additional layer of protection on your account.
• Continuous system monitoring to detect and respond to security threats in real time.
• Regular security assessments by our internal team and independent security audit specialists.
• Staff access to players' personal data is restricted based on the principle of least privilege and is logged for audit purposes.

While no system can be guaranteed 100% secure, 4dnum is committed to continually updating and strengthening our security infrastructure in line with the latest cybersecurity developments.

5. Cookies and Tracking Technologies

The 4dnum website uses cookies and similar tracking technologies to improve platform functionality and user experience. These cookies fall into several types:

• Essential Cookies: Required for basic website functions such as login session management and account security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Store your preferences such as display language and account settings so you do not need to reconfigure them each time you visit the site.
• Analytics Cookies: Collect anonymised usage data to help us understand how players interact with the platform and identify areas for improvement.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality or availability of some 4dnum platform features.

6. Data Retention Period

4dnum retains your personal information for as long as necessary to fulfil the original purpose of collection, subject to applicable legal and licensing requirements:

• Active account records are kept for as long as the account remains active, plus a retention period after the account is closed as required by our international licensing obligations.
• Financial transaction records are retained for a longer period in line with legal requirements related to AML and gambling licensing.
• Customer support communication logs are retained for a reasonable period for reference and dispute resolution purposes.
• Anonymised analytics data is not subject to retention period limits as it does not contain information that can identify an individual.

When data is no longer needed, we will securely delete or de-identify that information using industry-standard methods.

7. Cross-Border Data Transfers

As 4dnum operates under international licensing, your personal information may be stored and processed on servers located outside Malaysia. In all such cases:

• Data transfers are only carried out to countries or entities that provide an equivalent or higher level of data protection.
• Legally binding data transfer agreements are in place between 4dnum and all data recipients outside the border.
• Technical protection measures such as encryption are maintained throughout the data transfer process regardless of server location.

By using 4dnum services, you understand and agree to the cross-border data transfers required for platform operations, with the assurance that equivalent protection will always be maintained.

8. Protection of Information for Minors

The 4dnum platform is intended exclusively for individuals aged 21 and above, in line with the online gambling licensing requirements we comply with. We do not intentionally collect personal information from individuals below that age limit.

If we find that personal information of an individual under the age of 21 has been collected unintentionally, we will take immediate steps to delete that information and deactivate the relevant account without delay.

9. Amendments to This Privacy Policy

4dnum reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. When material amendments are made:

• The "Updated" date at the top of this document will be changed to reflect the date of the latest amendment.
• Notifications regarding important changes will be sent to registered players via email or in-account notifications.
• For highly material amendments, we may request your consent again before the changes take effect.

Continued use of the 4dnum platform after the effective date of any amendment is considered acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.